FAQ

SIZING PRODUCTS PAYMENTS ORDERS DELIVERY RETURNS

SIZING

Yes.
Our garments are designed to flatter your figure while providing the right level of support. Most of our customers choose their usual size. A complete size guide is available on each product page to help you.

Alexane is 5'6" and her measurements are:

  • Waist: 71 cm/28 inches
  • Hips: 91 cm/35.8 inches
  • Bust: 96.5cm/38 inches
  • Chest: 97 cm/38.2 inches
  • Shoulder: 106 cm/41.7 inches
  • Sport leggings: M
  • Sport bra: L or M

PRODUCTS

All our products are conceived, designed and developed in Quebec, by our team of design, pattern makers and sourcing specialists.
Once the prototypes are validated, full production is carried out abroad, in collaboration with trusted manufacturers.

Easy: subscribe to our JOYLISTER newsletter.
You will be the first to know about new launches, restocks and special offers.
Psst... registering also entitles you to a 10% discount on your first order.

PAYMENTS

We accept payments by:

  • Visa
  • MasterCard
  • PayPal

The charges will appear under the name JOY ATHLETIC CLUB on your card.

Yes. All transactions are protected by SSL (Secure Socket Layer) technology, which guarantees 100% secure browsing and payment.

You can consult our privacy policy for more information.

ORDERS

As soon as your order is shipped, you will receive an email with a tracking link. You will then be able to track your package in real time until it reaches your door.

Email us at team@joyathletic.shop with your order number. Our team will respond quickly to resolve the issue.

Your receipt is included in the order confirmation email (also check your spam folder). It contains your order number and serves as your official invoice.

DELIVERY

We ship throughout Canada and the United States. For international deliveries, please contact us at team@joyathletic.shop and we will find a solution.

  • $15 in Quebec
  • Free with purchases of $200 or more
  • Delivery in 3 to 7 business days in Canada

Shipping costs are non-refundable, including in the case of returns. See the shipping policy here.

Contact the carrier directly with your tracking number to reschedule the delivery.

Not yet. But we're working on it. For now, all orders are being delivered.

RETURNS

See the full return policy here.